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Disconnect/Reconnect

Notice of Disconnection
  • Disconnection notices are sent by first class mail. 
  • The notice provides a specific date when disconnection will occur.  
  • To prevent disconnection, payment must be received prior to the date specified. 

Disconnection of Service
  • Once a Notice of Disconnection is received, the member should contact Consumers Energy at 800-696-6552.
  • A final attempt is typically made by Consumers Energy to contact the member at the place of service. When a cooperative employee arrives at a premise to disconnect service, payment can be made for the delinquent bill to avoid disconnection.
  • A trip charge may be assessed at this time.
  • No contact or failure to make payment arrangements may result in disconnection of service. 
  • Disconnection of service will occur to any member without notice for unauthorized use of equipment or tampering with the cooperative’s equipment.
  • Payment will be necessary to avoid terminating service.
  • In the event insufficient checks have been previously received by Consumers Energy, the cooperative may require payments be made by cash or money order.

Reconnection of Service
  • When service has been disconnected due to non-payment, service charges based on the cost to restore service will be applied before service is restored.
  • Reconnection of service occurs during normal business hours, Monday–Friday, 7:30 a.m. to 4:30 p.m.
  • If service has been disconnected, payment must be in the office before the order will be given to restore service.
  • A member may be required to pay all past due electric bills, disconnection and reconnection fees, and have a sufficient deposit on record before service will be restored unless they qualify for a payment arrangement.

 

 

 

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