Reliability is one of Consumers Energy’s top priorities. In fact, reliability is part of the cooperative’s mission: Consumers Energy’s mission is to provide our members with reliable electric service in a safe manner at affordable and equitable rates.

Recently, your board of directors and co-op staff filed our annual reliability report with the Iowa Utilities Board. The results of this report are included in this issue of The Connection on page 8-C.

Each year, maintaining a reliable system takes hundreds of hours of planning, maintenance, inspections, and system upgrades. Equally important is our commitment to balancing reliability and affordability with member expectations, which requires a mindset of continuous improvement and looking ahead to anticipate your future needs.

As we look at our results, we’re proud that we’ve performed well because we know that you count on us to provide reliable and affordable electric service to your homes and businesses. Looking ahead, we’re already planning for your future needs, anticipating the service expectations of the communities we serve. You’ll see this in action as we work in your neighborhoods and across the 1,269 miles of line we maintain to power lives and empower the communities we serve.