Payment Options/Arrangements

Consumers Energy accepts
      payment of electric bill by check
       •    A return envelope is provided in the
             monthly bill
       •    The  bottom portion of the bill should
             be enclosed with a check payment
       •    If the validity of a personal check is
             questioned, cash, money order, certified
             check, or debit/credit card payment may
             be required
       •    Second party checks are not accepted
       •    If a check is not accepted due to
             “insufficient funds,” a returned check fee will be charged and account status will be as if
             no payment has been received
       •    When a member’s check payment is dishonored twice in a 12-month period, the
             cooperative will require all future payments for services be made by cash, money order,
             certified check, or debit/credit card

Enrollment
      allows payment by automatic electronic funds transfer
       •    Payments are set up for electronic transfers from any bank, savings and loan, or credit
             union checking account
       •    Automatic payments can also be set up with a debit/credit card
       •    The Authorization Agreement for Automatic Bill Payment must be completed
             and mailed or emailed to our office with required documents

Allows for members to equalize monthly payments
       •    Payment amount is based on a member’s average electric use
       •    Budget payment amounts are calculated twice annually or reviewed at the request of the
             member
       •    If rates change, budget payment amounts are recalculated
       •    A notice in the message center on the bill will indicate if the budget payment is different
             or will remain the same following a recalculation process beginning the next billing cycle

Call Consumers Energy’s Secure Payments System at 844-201-7196 to pay by check or debit/credit card without additional fees. Available 24/7. Have your account number or 10-digit phone number on file when calling.

Payments are accepted at the front desk of Consumers Energy’s office located at 2074 242nd Street, Marshalltown, between 7:30 a.m. – 4:00 p.m., Monday-Friday, excluding holidays

Payments can be mailed to Consumers Energy, 2074 242nd Street, Marshalltown IA 50158

Two to three business days should be allowed for payments deposited in the Drop Boxes to reach the cooperative’s Marshalltown office.

Drop Box locations are: