This disconnect/reconnect process is in effect from November 1 - April 1.

To Avoid Fees & Electric Service Disconnections:

Having trouble paying your electric bill? In order to avoid additional fees and having your electric service disconnected, be sure to call the cooperative office at 800-696-6552 to discuss your options.

Consumers Energy wants our members to be able to keep the lights on! For information on payment plan options and other resources, contact the co-op at 800-696-6552 or info@consumersenergy.coop. To see a list of community action agencies within our service territory, click here. 

Notices of Disconnection

Members get several notices from the cooperative prior to disconnection of electric service.

The first written notice of disconnection is the Friendly Reminder sent by first class mail the day after bills are due with the disconnection date included. To prevent disconnection, payment must be received at the co-op prior to the date listed.

The second written notice of disconnection is the Monthly Bill sent by first class mail after the billing process has been completed which is typically around the 10th of each month. The disconnection date is included with the past due and total amount due. To prevent disconnection, payment must be received at the co-op prior to the date listed.

Consumers Energy also sends reminder calls to those who have past due bills. This call is usually placed around 10-12 days after the bill due date – bills are always due the 3rd of the month. 

During this time period, a third written notice is posted at the member’s location approximately 5 days before disconnection of electric service is to occur, but can be as little as 24 hours. The scheduled date of disconnection is listed on this notice. Cooperative members need to call the cooperative before the disconnection date at 800-696-6552 in order to avoid more fees and possible disconnection. Failure to make payment or to make contact with the cooperative may result in disconnection of service. Payment will be necessary to avoid disconnection.

When a cooperative employee arrives at a premises to post notice or disconnect service, payment can be made by cash or check for the delinquent amount to avoid disconnection. Some members may be required to pay only by cash or money order if they have previously written checks to the co-op with insufficient funds. If a member needs to use another form of payment, they may use SmartHub or the co-op’s Secure Payments line at 855-939-3832.

A trip charge may be assessed any time a cooperative employee must go to a member location to post, disconnect, or reconnect.

Electric service can also be disconnected with no notice for reasons including, but not limited to: tampering with equipment; stealing electricity; no new member info; unauthorized use of equipment; failure to pay deposit; equipment damage; and hazardous conditions.
 

Reconnection of Service

If service has been disconnected, all past due amounts and fees must be paid prior to reconnection.

Reconnection of service may only occur during regular business hours, Monday – Friday, 7:30 a.m. to 4:00 p.m. if staff is required to be present at the member location to reconnect service.

Members may be required to pay an additional deposit in order to be reconnected. 
 

Note: 

If you mail payment to the co-op, it is possible for that payment to arrive after the due date which can lead to being sent a Friendly Reminder, even though the bill has been paid. If you get a Friendly Reminder and have paid your bill, please contact the co-op at 800-696-6552 or info@consumersenergy.coop to ensure your payment has arrived and been processed. Our Member Services Department would be happy to assist you with your account.